Player Privacy Policy

This Privacy Policy explains how Gambloria collects, uses, stores and protects personal information when you register, play or place bets on our site. We respect your privacy and have set out the types of information we handle, the purposes for processing it, and the choices you have about your data.

Types of information we collect

Personal data

When you create an account or verify your identity we collect information that can identify you, such as your name, date of birth, email address, telephone number and identity documents. We may also collect payment details and billing addresses when you make deposits or withdrawals.

Technical data

We automatically collect technical information needed to operate the service. This includes IP address, device and browser information, operating system, language settings and connection data. We also record game session activity, login times and error reports to maintain and improve the service.

Transactional data

Transactional records include deposits, withdrawals, bets placed, wins and losses, bonus activity and support interactions. We use this data for account management, payments, compliance checks and fraud prevention.

How we use your information

We process personal and technical data to provide and operate your account, process payments, manage promotions, handle customer support and maintain platform security. We also use information for risk management, regulatory compliance, anti-money-laundering checks and to detect or prevent abuse and fraudulent activity.

Data protection and storage practices

We implement reasonable organisational and technical safeguards to protect your information from unauthorised access, loss or disclosure. Access to personal data is restricted to authorised staff and service providers that require it to perform their duties. We store information on secure servers and take steps to keep it accurate and up to date.

Cookies and tracking technologies

We use cookies and similar technologies to support account functions, remember preferences, analyse site usage and personalise content. Some cookies are essential for security and account features, while others help with analytics and marketing. You can manage cookie preferences through your browser or the site cookie settings.

Sharing information and third parties

We may share your information with trusted service providers who assist with payments, identity verification, hosting, analytics and customer support. We may also disclose information when required by law or to protect the security of our users and platform. Where third parties process data on our behalf we seek contractual assurances that data will be handled securely and only for permitted purposes.

Your rights and choices

You have choices about how we use your information. You can update your contact details, set responsible gambling limits or opt out of certain marketing communications. You may also object to processing in certain circumstances or request restrictions on the use of your data.

Access, correction and deletion of data

You can request access to the personal information we hold about you, request corrections or ask that your account be closed and your data deleted where applicable. To make a request, contact us at [email protected]. We will respond to verifiable requests in line with applicable law and our internal procedures.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or services. When we make material changes we will post an updated policy and provide notice where appropriate. Please review this page regularly to stay informed about how we protect your privacy.